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FAQs

Frequently Asked Questions

Easy! Just find the book you’re looking for, choose your format (hardcover or paperback), and click “Add to Cart.” When you’re ready, head to checkout, pop in your delivery and payment details, and you’re good to go. We’ll send a confirmation email right after.
Not at all. You can check out as a guest if that’s easier. But if you create an account, you’ll be able to track your orders, save favourites, and check out faster next time.
If your order hasn’t been shipped yet, we’ll try our best to help. Just get in touch with us as soon as possible at [insert email/contact form]. Once your order is on its way, we may not be able to cancel—but we’ll still help you with returns if needed.
Yes, absolutely! You can add a note at checkout and ship it directly to the recipient. Just be sure to enter their delivery address.

We deliver to all areas of Trinidad & Tobago. Deliveries to Tobago are sent via TTPOST.

Delivery is a flat rate of $40.00 TTD and applies to the majority of areas in Trinidad. Few
areas require an add on fee which will be shown at check out.

Delivery takes about 1–2 business days depending on your location.

Not just yet, but it’s something we’re looking into.

At the moment, we only offer delivery—but we’re always open to feedback and looking
at ways to improve your experience.

We want you to love your books. If something arrives damaged or incorrect, let us know
within 7 days. We’ll sort it out—whether that means a return, replacement, or refund.

Just message us with your order number and the reason for the return. We’ll walk you
through the next steps and make it easy.

We don’t accept returns on clearance or final sale books. Returns must be in the
original condition. That said, if you’re unsure or need help, reach out. We’ll work with
you.

As soon as your returned book arrives, we’ll process your refund. It usually takes 3–5
business days to show up, depending on your payment method. We’ll let you know
when it’s done.

We accept all major debit and credit cards, bank transfers, and even cash on delivery.
Got a coupon or gift card? You can use that too.

Yes—completely. Our checkout is encrypted and secure. We don’t store your payment
details or share your information with anyone else.

Yep! Just enter it during checkout. If it’s valid, you’ll see the discount applied right away.

Sometimes it’s a card issue—like a typo, expired card, or a block from your bank.
Double-check your info or try another method. Still stuck? Send us a message—we’re
happy to help.

You sure will! You’ll receive an order confirmation email right after checkout. If you need
another copy, just let us know.

Not right now, but it’s something we’re actively exploring for the future.

Use the search bar at the top of the page—just type in the title, author, or keyword. You
can also browse our categories or filter by genre, author, and more.

Our books are brand new! From time to time, we offer gently used or pre-owned books
at discounted prices. The condition will always be clearly listed on the product page.

If it’s available, you’ll see an “In Stock” message on the product page. If it’s sold out, you can sign up to get a notification as soon as it’s back.

Yes, we do! We sometimes stock rare or special edition books. If you’re searching for
something in particular, feel free to contact us—we’ll try to help.

Yes! If a book is available for pre-order, the product page will show the expected release
date. We’ll ship it to you as soon as it’s in our hands. something in particular, feel free to contact us—we’ll try to help.

Yes, certainly. A 50% down payment (non-refundable) is required for custom orders.

Try resetting your password using the “Forgot Password?” link on the login page. If you
still can’t get in, send us a message with your email and we’ll help you out.

Go to the login page, click “Forgot Password?” and follow the steps. You’ll get an email
with a reset link. Be sure to check your spam or junk folder, just in case.

Try refreshing the page, switching browsers, or clearing your cache. If that doesn’t work,
contact us and we’ll help figure it out.

Try a different browser, refresh the page, or check your connection. If it still won’t work,
let us know—we’ll help sort it out.

Check your junk or spam folder first. Still nothing? Send us a quick note with your name
and order details—we’ll resend it right away.